Deskripsi Pekerjaan

As a Desk Collection Officer, you will be responsible for managing delinquent accounts through telephone-based collection activities, with a focus on negotiating payment arrangements and ensuring accurate record-keeping. Your primary objective is to achieve daily and monthly collection targets while maintaining a professional and respectful relationship with debtors to minimize the risk of future payment delays. You will monitor and identify overdue accounts, contact customers to negotiate payment deadlines or installment plans, and handle data discrepancies while building trust-based communication to encourage repayment compliance. In this role, you will also be responsible for maintaining detailed and accurate documentation of all collection activities and reporting progress to the Team Leader. You are expected to handle a high volume of calls—up to 400 calls per day—while ensuring all activities comply with internal policies and applicable regulations. Collaboration with team members is also essential to achieve overall team targets and maintain operational efficiency. We are looking for a resilient, target-oriented, and result-driven individual with strong communication and negotiation skills. The ideal candidate holds at least a Senior High School (SMA/SMK) qualification, although a Diploma or Bachelor’s degree is a plus. You should have at least 0–1 year of experience in desk collection, preferably in banking or financial services, with additional experience in legal companies considered an advantage. A strong understanding of collection techniques such as “Well Collect” is preferred, along with the ability to work under pressure, both independently and as part of a team. The maximum age for this role is 35 years old.

Tanggung Jawab

Kualifikasi

Manfaat

Jurusan yang dibutuhkan

• Teknik Telekomunikasi