Deskripsi Pekerjaan

As a Customer Service Officer at KCU Mangga Dua, you will be at the forefront of delivering excellent service to banking customers by providing accurate information on products and services, handling account-related administration, and managing customer needs and complaints in a professional manner in accordance with applicable banking policies. Your responsibilities include assisting customers with the opening and closing of Current Accounts, Savings Accounts, and Time Deposits, ensuring all required documentation is complete and compliant, as well as processing various account maintenance requests such as data updates, passbook printing, and other banking services including bank references, standing instructions, and stop payment orders. In this role, you will also provide information related to account balances, transaction status, clearing rejections, and incoming transfers, while ensuring that all customer complaints are handled and resolved properly according to established procedures. You will be responsible for maintaining accurate customer documentation, updating customer data in compliance with regulatory requirements, and supporting the implementation of AML, CFT & PFPS programs as well as KYC principles. Additionally, you will assist the business team in promoting banking products and services, while ensuring high standards of service quality, documentation accuracy, and proper administrative and inventory management within the branch. We are looking for a professional, communicative, and service-oriented individual with at least a Diploma (D3) degree in any major. Fresh graduates are welcome to apply, while prior experience of at least 1 year in administration, customer service, or a related field is an advantage. The ideal candidate should have a basic understanding of banking products and services, including digital banking, as well as knowledge of KYC principles and customer experience standards. Strong emotional intelligence, the ability to handle complaints professionally, and clear, friendly communication skills are essential. Proficiency in Microsoft Office is required, and knowledge of additional languages, particularly English or relevant local languages, is considered a plus.

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Jurusan yang dibutuhkan

• Teknik Telekomunikasi